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The Customer Knowledge and Strategic Insights organization is seeking a highly motivated individual to fill a Customer Background Program, Research & Analytics role. This role will be focused on Fidelity's loyalty and satisfaction programs, as well Fidelity's 15K member customer research forum. The Ability We're Looking For 10 yrs or more of relevant research, data analysis or consulting backgr...
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A mutually rewarding experience. Work. Realize your ambitions. And realize there s more to being in business than just making a profit. That s the Mars philosophy. And the opportunity we offer every 1 of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools ...
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Job details: Summary Responds to moderately complex customer inquiries and requests. Essential Job Functions Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel. Researches customer inquiries and responds to appropriate parties in a timely manner. Records calls, processes requests and updates account history with results of inqu...
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